Staten Island Dental Sleep Health is partnered with Dental Sleep Solutions to give you an easy way to track your sleep apnea treatment’s progress. Below, you will find instructions on how to register for the Dental Sleep Solutions patient portal. If you have any questions, feel free to contact us at 718-948-5100 and our sleep dentist, Dr. Mel Pearson, and team will be happy to help you through the process or answer any other questions you have.
- Before your visit you will receive a welcome email from Dental Sleep Solutions (not our office) with a link to an online form.
- Open the email and look for a link to complete your registration. We strongly suggest you complete this form using Chrome or Firefox on a desktop computer and not a smartphone or tablet.
- After clicking the link, you will be directed to the Dental Sleep Solutions login page. Click on “First time user?” and continue to complete your account.
- Enter your email address (which will become your username) and click “Send Instructions.” An email will go the email address you provided. Go to that email and follow the instructions given there to complete your account.
Troubleshooting
| Problem | Resolution |
|---|---|
| I didn’t get the welcome email | Check your spam folder and make sure that you provided a valid email address and it was entered correctly into our system. |
| It says my email already exists | Email addresses can only be used to register once. If you receive this message, you must have your email listed with another doctor that uses Dental Sleep Solutions software. You will need to use an alternate email or contact that dentist to have it removed from your previous records. |
| I got an error when creating my account | We recommend that you use a desktop computer, using either Firefox or Chrome to create your account. If you continue getting errors note the error and contact our office. |